Due to the vast number of products on our store, it is not possible to keep al prices and availability up to date. Therefore, customers are prompted to first confirm prices and availability before placing an order and making an online payment.

SON SOUND will either give a store credit, exchange or refund on any online purchase within 7 days under the following terms and conditions:

• If a product\'s price has changed or not available and an order was placed and paid online without the customer confirming the latest price and availability, SON SOUND will refund the customer the full paid amount MINUS 3.5% up to 5% (depending on the payment method the customer used) - which is the service fee charged by our payment gateway provider.
• If the product was delivered and the customer is not happy with the product, the product must be returned at the customer\'s expense, upon which SON SOUND will accept the return provided that the product packaging has not been severely damaged and the product has not been used, installed or show physical damages. Products must be returned in its original packaging. Three and a half percent (3.5%) of the purchase price will be deducted if payment was made online as payment gateway service fee.
• Software products cannot be exchanged or refunded.
• Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.
  
• Credits, exchanges or refunds can only be granted after the product has been returned and inspected (and tested) by trained technical staff to determine if the condition of the returned product grants a credit, refund or exchange. Items cannot be credited, exchanged or refunded before this procedure has been completed. Depending on the product and our supplier, it may take any time from 5-20 working days to process.
• A delivery fee will be charged again whenever the product is replaced with the same or another.
• If an out-of-box defect can be determined or any defects covered under the manufacturer\'s warrantee, such warrantee will be honored.

SON SOUND adheres to the Consumer Protection Act of South Africa and will base any return on the statutes of the Act.