SON SOUND will either give a store credit, exchange or refund on any online purchases within 7 days from the date of purchase provided that the product packaging has not been damaged in any way and the product has not been used or installed. Products must be returned in its original packaging and proof of purchase must be provided. A ten percent (10%) of the purchase price may be charged as a handling fee on opened or used products, subject to inspection.
Software products cannot be exchanged or refunded.
Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A collection/delivery fee equal to the original Shipping fee will be charged whenever a credit, exchange or refund has been approved. Credits, exchanges or refunds can only be granted after the product has been returned and inspected (and tested) by trained technical staff to determine if the condition of the returned product grants a credit, refund or exchange. Items cannot be credited, exchanged or refunded before this procedure has been completed. Depending on the product and our supplier, it may take any time from 10-20 working days to process.

If an out-of-box defect can be determined or any defects covered under the manufacturer's warrantee, such warrantee will be honoured.

SON SOUND adheres to the Consumer Protection Act of South Africa and will base any return on the statutes of the Act.